Returns Policy

Overview

Due to the custom nature of our products, we do not offer returns or refunds for:

• change of mind
• incorrect product selection
• incorrect artwork
• design errors
• failure to achieve expected results

Custom Products

All products are made to order.

We do not offer refunds or replacements for:

• spelling or grammar errors
• incorrect uploads
• design mistakes
• colour expectations

Approval confirms acceptance of all details.

Claims

Claims must be submitted within 48 hours of delivery and include:

• proof of purchase
• clear photographic evidence

Remedies

Where required under Australian Consumer Law:

• major failure → refund or replacement
• minor failure → replacement